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Trouble checking out in Europe? Try another card or contact us!

Payment declined

Reading Time: 1 minute read

We are aware of an issue that is occurring for some customers in Europe during checkout.

Some banks are declining Motif transactions as a result of new e-commerce regulations. Fixing this is our top priority.

If you have encountered this issue, please try an alternate payment card.

If you do not have another payment card or have tried one and that is failing too, please contact our customer care team. They will be able to help you.

Check back here for updates. We apologize for the inconvenience and thank you for your patience.

Pete